Return & Exchange Policy

Returns 
We have a 30 day refund policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Also, a return request must be sent via email at GraciousLadiesInfo@gmail.com. 

Unfortunately, eGift Cards are non-refundable.

To complete your return, we require a receipt or proof of purchase.    Please do not send your purchase back to the manufacturer.

Once approval is given for a return, you should mail your product to: Gracious Ladies, 225 Cosmos Lane, Driftwood, TX 78619, United States.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at GraciousLadiesInfo@gmail.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at GraciousLadiesInfo@gmail.com and send your item to: Gracious Ladies, 225 Cosmos Lane, Driftwood TX 78619, United States. 

Shipping 
Once approval is given for a return, you should mail your product to: Gracious Ladies, 225 Cosmos Lane, Driftwood, TX 78619, United States 

In most cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  For items over $75, we recommend using a shipping service that includes tracking to ensure we receive your item.